Hi all, I am trying to download 64 fastq files from [syn21126450](syn21126450) using the command below. ``` synapse get -r syn21126450 ``` It works fine, downloads a few files at a time but then it suddenly (?) kills downloading the next one. It doesn't seem to be linked to a specific file. It is just annoying because then I need to run the same 'synapse get' command to restart downloading. ``` Downloading [####################]100.00% 41.0GB/41.0GB (21.4MB/s) TWCC-C11-C11-lib1_S5_L003_R2_001.fastq.gz Done... Downloading [#############-------]65.29% 27.2GB/41.7GB (23.2MB/s) TWCC-C12-C12-lib1_S3_L003_R1_001.fastq.gz Killed ``` Does anyone have any idea what the problem could be or how to deal with it in a better way rather than just waiting for a download to be killed and run the same 'synapse get' command? Many thanks in advance, Szymon

Created by Szymon lina3569
Okay so I ran the command with the ```--debug``` flag using tmux again. I switched off my laptop and when I got back a few hours later the same "Downloading [?] Killed" message appeared. ``` Downloading [####################]100.00% 40.1GB/40.1GB (24.5MB/s) TWCC-P5-P5-lib1_S4_L002_R1_001.fastq.gz Done... Downloading [#####---------------]26.40% 11.4GB/43.1GB (35.3MB/s) TWCC-P5-P5-lib1_S4_L002_R2_001.fastq.gz Killed ``` But... there were no debug messages. Any ideas? Thank you, Szymon
Hi, thank you for your reply! 1. I'm using university owned computing cluster which runs on **CentOS 6.9**. Python version is **3.6.10 :: Anaconda**. I have been downloading the files using tmux so that I do not have to be connected to the server all the time and I can simply switch off my laptop. 2. **Synapse Client 2.0.0.dev0** 3. At the moment, I'm downloading file #45 out of 64 but once downloading gets killed again, I will restart using the ```--debug``` flag and let you know how that goes. Do you have any thoughts so far?
Hello! I'm sorry you're having difficulty getting the files you need. Can you check a couple of things for us to try and debug? 1. Can you tell me a little more about your environment? Your operating system and python version (`python --version`) would be helpful. 1. Can you tell me the version of the Synapse client you are running? From the command line, you can run `synapse --version`. 1. If you try to restart your download, can you supply the `--debug` flag? Your command would then be: ``` synapse --debug get -r syn21126450 ``` Thanks!

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