Hello, I haven't been able to access any of the files for [syn7248578](https://www.synapse.org/#!Synapse:syn7248578/files/) study that I was able to before. The error message I am getting seems to suggest that "the specified remote directory does not exist." For example: I was able to download [syn10319736](https://www.synapse.org/#!Synapse:syn10319736) before, but now I am getting the following error message (same error message for other files in this study as well): $ synapse --debug get syn10319736 2024-05-06 09:16:18,541 [client:6080 - DEBUG]: Sending get request to /userProfile 2024-05-06 09:16:18,584 [client:6080 - DEBUG]: Sending post request to /entity/syn10319736/bundle2 2024-05-06 09:16:18,667 [client:6080 - DEBUG]: Sending post request to /fileHandle/batch 2024-05-06 09:16:18,772 [client:3412 - DEBUG]: Downloading from ftp://caftpd.nci.nih.gov/psondcc/PhysicalCharacterization/Proteomics/Reference/Supporting_figures.pdf to /home/kshitiz/Desktop/Supporting_figures.pdf 2024-05-06 09:16:18,829 [client:3293 - DEBUG]: Retrying download on error: [] after progressing 0 bytes Traceback (most recent call last): File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1565, in ftp_open fw = self.connect_ftp(user, passwd, host, port, dirs, req.timeout) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1585, in connect_ftp return ftpwrapper(user, passwd, host, port, dirs, timeout, ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 2413, in __init__ self.init() File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 2425, in init self.ftp.cwd(_target) File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 625, in cwd return self.voidcmd(cmd) ^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 286, in voidcmd return self.voidresp() ^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 259, in voidresp resp = self.getresp() ^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 254, in getresp raise error_perm(resp) ftplib.error_perm: 550 Failed to change directory. The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/client.py", line 3278, in _downloadFileHandle downloaded_path = self._download_from_URL( ^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/client.py", line 3444, in _download_from_URL urllib_request.urlretrieve( File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 241, in urlretrieve with contextlib.closing(urlopen(url, data)) as fp: ^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 216, in urlopen return opener.open(url, data, timeout) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 519, in open response = self._open(req, data) ^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 536, in _open result = self._call_chain(self.handle_open, protocol, protocol + ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 496, in _call_chain result = func(*args) ^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1582, in ftp_open raise URLError(exp) from exp urllib.error.URLError: 2024-05-06 09:16:18,834 [client:6080 - DEBUG]: Sending post request to /fileHandle/batch 2024-05-06 09:16:18,897 [client:3412 - DEBUG]: Downloading from ftp://caftpd.nci.nih.gov/psondcc/PhysicalCharacterization/Proteomics/Reference/Supporting_figures.pdf to /home/kshitiz/Desktop/Supporting_figures.pdf 2024-05-06 09:16:18,971 [client:3293 - DEBUG]: Retrying download on error: [] after progressing 0 bytes Traceback (most recent call last): File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1565, in ftp_open fw = self.connect_ftp(user, passwd, host, port, dirs, req.timeout) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1585, in connect_ftp return ftpwrapper(user, passwd, host, port, dirs, timeout, ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 2413, in __init__ self.init() File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 2425, in init self.ftp.cwd(_target) File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 625, in cwd return self.voidcmd(cmd) ^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 286, in voidcmd return self.voidresp() ^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 259, in voidresp resp = self.getresp() ^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 254, in getresp raise error_perm(resp) ftplib.error_perm: 550 Failed to change directory. The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/client.py", line 3278, in _downloadFileHandle downloaded_path = self._download_from_URL( ^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/client.py", line 3444, in _download_from_URL urllib_request.urlretrieve( File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 241, in urlretrieve with contextlib.closing(urlopen(url, data)) as fp: ^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 216, in urlopen return opener.open(url, data, timeout) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 519, in open response = self._open(req, data) ^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 536, in _open result = self._call_chain(self.handle_open, protocol, protocol + ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 496, in _call_chain result = func(*args) ^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1582, in ftp_open raise URLError(exp) from exp urllib.error.URLError: 2024-05-06 09:16:18,975 [client:6080 - DEBUG]: Sending post request to /fileHandle/batch 2024-05-06 09:16:19,036 [client:3412 - DEBUG]: Downloading from ftp://caftpd.nci.nih.gov/psondcc/PhysicalCharacterization/Proteomics/Reference/Supporting_figures.pdf to /home/kshitiz/Desktop/Supporting_figures.pdf 2024-05-06 09:16:19,108 [client:3293 - DEBUG]: Retrying download on error: [] after progressing 0 bytes Traceback (most recent call last): File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1565, in ftp_open fw = self.connect_ftp(user, passwd, host, port, dirs, req.timeout) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1585, in connect_ftp return ftpwrapper(user, passwd, host, port, dirs, timeout, ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 2413, in __init__ self.init() File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 2425, in init self.ftp.cwd(_target) File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 625, in cwd return self.voidcmd(cmd) ^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 286, in voidcmd return self.voidresp() ^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 259, in voidresp resp = self.getresp() ^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 254, in getresp raise error_perm(resp) ftplib.error_perm: 550 Failed to change directory. The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/client.py", line 3278, in _downloadFileHandle downloaded_path = self._download_from_URL( ^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/client.py", line 3444, in _download_from_URL urllib_request.urlretrieve( File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 241, in urlretrieve with contextlib.closing(urlopen(url, data)) as fp: ^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 216, in urlopen return opener.open(url, data, timeout) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 519, in open response = self._open(req, data) ^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 536, in _open result = self._call_chain(self.handle_open, protocol, protocol + ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 496, in _call_chain result = func(*args) ^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1582, in ftp_open raise URLError(exp) from exp urllib.error.URLError: 2024-05-06 09:16:19,111 [client:6080 - DEBUG]: Sending post request to /fileHandle/batch 2024-05-06 09:16:19,175 [client:3412 - DEBUG]: Downloading from ftp://caftpd.nci.nih.gov/psondcc/PhysicalCharacterization/Proteomics/Reference/Supporting_figures.pdf to /home/kshitiz/Desktop/Supporting_figures.pdf 2024-05-06 09:16:19,226 [client:3293 - DEBUG]: Retrying download on error: [] after progressing 0 bytes Traceback (most recent call last): File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1565, in ftp_open fw = self.connect_ftp(user, passwd, host, port, dirs, req.timeout) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1585, in connect_ftp return ftpwrapper(user, passwd, host, port, dirs, timeout, ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 2413, in __init__ self.init() File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 2425, in init self.ftp.cwd(_target) File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 625, in cwd return self.voidcmd(cmd) ^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 286, in voidcmd return self.voidresp() ^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 259, in voidresp resp = self.getresp() ^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 254, in getresp raise error_perm(resp) ftplib.error_perm: 550 Failed to change directory. The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/client.py", line 3278, in _downloadFileHandle downloaded_path = self._download_from_URL( ^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/client.py", line 3444, in _download_from_URL urllib_request.urlretrieve( File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 241, in urlretrieve with contextlib.closing(urlopen(url, data)) as fp: ^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 216, in urlopen return opener.open(url, data, timeout) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 519, in open response = self._open(req, data) ^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 536, in _open result = self._call_chain(self.handle_open, protocol, protocol + ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 496, in _call_chain result = func(*args) ^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1582, in ftp_open raise URLError(exp) from exp urllib.error.URLError: 2024-05-06 09:16:19,229 [client:6080 - DEBUG]: Sending post request to /fileHandle/batch 2024-05-06 09:16:19,291 [client:3412 - DEBUG]: Downloading from ftp://caftpd.nci.nih.gov/psondcc/PhysicalCharacterization/Proteomics/Reference/Supporting_figures.pdf to /home/kshitiz/Desktop/Supporting_figures.pdf 2024-05-06 09:16:19,364 [client:3293 - DEBUG]: Retrying download on error: [] after progressing 0 bytes Traceback (most recent call last): File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1565, in ftp_open fw = self.connect_ftp(user, passwd, host, port, dirs, req.timeout) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1585, in connect_ftp return ftpwrapper(user, passwd, host, port, dirs, timeout, ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 2413, in __init__ self.init() File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 2425, in init self.ftp.cwd(_target) File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 625, in cwd return self.voidcmd(cmd) ^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 286, in voidcmd return self.voidresp() ^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 259, in voidresp resp = self.getresp() ^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 254, in getresp raise error_perm(resp) ftplib.error_perm: 550 Failed to change directory. The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/client.py", line 3278, in _downloadFileHandle downloaded_path = self._download_from_URL( ^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/client.py", line 3444, in _download_from_URL urllib_request.urlretrieve( File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 241, in urlretrieve with contextlib.closing(urlopen(url, data)) as fp: ^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 216, in urlopen return opener.open(url, data, timeout) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 519, in open response = self._open(req, data) ^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 536, in _open result = self._call_chain(self.handle_open, protocol, protocol + ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 496, in _call_chain result = func(*args) ^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1582, in ftp_open raise URLError(exp) from exp urllib.error.URLError: Traceback (most recent call last): File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1565, in ftp_open fw = self.connect_ftp(user, passwd, host, port, dirs, req.timeout) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1585, in connect_ftp return ftpwrapper(user, passwd, host, port, dirs, timeout, ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 2413, in __init__ self.init() File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 2425, in init self.ftp.cwd(_target) File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 625, in cwd return self.voidcmd(cmd) ^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 286, in voidcmd return self.voidresp() ^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 259, in voidresp resp = self.getresp() ^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/ftplib.py", line 254, in getresp raise error_perm(resp) ftplib.error_perm: 550 Failed to change directory. The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/home/kshitiz/anaconda3/bin/synapse", line 10, in sys.exit(main()) ^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/__main__.py", line 1902, in main perform_main(args, syn) File "/home/kshitiz/anaconda3/lib/python3.11/contextlib.py", line 81, in inner return func(*args, **kwds) ^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/__main__.py", line 1785, in perform_main args.func(args, syn) File "/home/kshitiz/anaconda3/lib/python3.11/contextlib.py", line 81, in inner return func(*args, **kwds) ^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/__main__.py", line 153, in get entity = syn.get( ^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/client.py", line 1339, in get return_data = self._getWithEntityBundle( ^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/client.py", line 1526, in _getWithEntityBundle self._download_file_entity( File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/client.py", line 1648, in _download_file_entity downloadPath = self._downloadFileHandle( ^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/client.py", line 3278, in _downloadFileHandle downloaded_path = self._download_from_URL( ^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/site-packages/synapseclient/client.py", line 3444, in _download_from_URL urllib_request.urlretrieve( File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 241, in urlretrieve with contextlib.closing(urlopen(url, data)) as fp: ^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 216, in urlopen return opener.open(url, data, timeout) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 519, in open response = self._open(req, data) ^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 536, in _open result = self._call_chain(self.handle_open, protocol, protocol + ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 496, in _call_chain result = func(*args) ^^^^^^^^^^^ File "/home/kshitiz/anaconda3/lib/python3.11/urllib/request.py", line 1582, in ftp_open raise URLError(exp) from exp urllib.error.URLError: Could you kindly check and update. Thank you, Kshitiz Parihar