Hello,
I am trying to get a Synapse token for access to the PSYCHENCODE data.
I placed a request in April but did not receive the token yet ? it probably went in the spam folder and I cannot find it.
I am not able to send another request from the synapse website because it says ?your request for a Synapse Token has been sent?.
Can you please advise?
Thanks,
Alessandra
University of Pennsylvania
Created by Alessandra Chesi chesi Hi @danlu
Please ignore my earlier message to you today. Apologies for any confusion!
Chris Hi @PECSageAdmin @wpoehlm @jmalenfant
Can your team please either resend user tokens for @crhodes4 and @ssunka11 or regenerate new tokens? @danlu suggested we get PEC admin to assist with this.
Both of us confirmed we did not receive an email (inbox, spam, etc) from synapse and that automated synapse email address and synapse domain are whitelisted in our email clients.
If this needs technical input, can you advise who to speak with? Also, I wasn't sure which @ to use for PEC sage admin - hopefully it didn't duplicate the message sent.
Thanks in advance,
Chris Hi @danlu
Can your team please either resend the user tokens for @crhodes4 and @ssunka11 or regenerate new tokens?
Thanks,
Chris Hello @PECSageAdmin
I have the same issue as Chris Rhodes, and am also from J&J Innovative Medicine.
It's been a few weeks since I submitted a request for a token, and have not received one.
Could you please help resend the tokens for both Chris Rhodes and I?
Thanks a lot,
Sirisha
Hi @PECSageAdmin !
Adding to an existing thread, as I have the same issue. Late last year, I requested a Synapse Token but did not receive it. Can you please resend the token?
For background, I clicked the link below.
https://www.synapse.org/Synapse:syn4921369/wiki/606368
After clicking the Request Token button, it now says "Your request for a Synapse Token has been sent." I checked all inbox, spam and that I can receive emails from synapse.org.
Thanks,
Chris Hey @crhodes4,
Thanks for reaching out. @PECSageAdmin could you please help to assist with this.
Best,
Dan @danlu
Hi Dan,
I have the same problem. I also checked my spam folder and added "synapse.org" to my email whitelist. Can you help to re-send the token to me?
Thanks a lot,
Chris Hello,I did not recieve the token, could you resend me it? Thank you! Hi Lu,
Thanks for letting us know! I just re-sent the token to you. Could you please check? Feel free to reach out should you have any other questions.
Thanks,
Dan Dear Dan,
I have the same problem. Could you help to re-send the token to me?
Best regards,
Lu Hi Dan,
I received it, thanks!
It went in the quarantine folder but I found it this time.
Best,
Alessandra Hi Alessandra,
Thanks for reaching out to us! I just re-sent the token to you. Could you please check if you received it? Feel free to let me know if you have any questions.
Best,
Dan